🗓️Technical Support
Full 24/7 technical support
Technical Support Process
Incident registration
Technical incidents are recorded in the ticketing system.
Detailed documentation of incidents is essential for technical resolution.
Diagnosis
The technical support team carries out diagnostics to identify the root cause of technical problems.
Diagnostic steps include log review, system testing and technical analysis.
Technical resolution
The technical team works on resolving incidents based on the diagnostic findings.
Resolutions are implemented and tested to ensure stability.
Communication with the Technical Team
The customer service team collaborates with the technical team to ensure that technical incidents are resolved effectively.
Clear communications between the teams are essential for resolving technical problems.
Performance Measurement
Response Time
Response time is monitored to ensure that player requests are dealt with promptly.
Response time targets are set and tracked.
Customer Satisfaction
Customer satisfaction is assessed through surveys and direct feedback.
The information obtained is used to improve customer service and technical support.
Continuous Improvement
The customer service and technical support process is periodically reviewed to identify opportunities for improvement.
Improvements are implemented based on customer feedback and performance analysis.
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