🗓️Technical Support

Full 24/7 technical support

Opening a ticket: https://suporte.codetech.one (channel available to customers)

Technical Support Process

Incident registration

• Technical incidents are recorded in the ticketing system.

• Detailed documentation of incidents is essential for technical resolution.

Diagnosis

• The technical support team carries out diagnostics to identify the root cause of technical problems.

• Diagnostic steps include log review, system testing and technical analysis.

Technical resolution

• The technical team works on resolving incidents based on the diagnostic findings.

• Resolutions are implemented and tested to ensure stability.

Communication with the Technical Team

• The customer service team collaborates with the technical team to ensure that technical incidents are resolved effectively.

• Clear communications between the teams are essential for resolving technical problems.

Performance Measurement

Response Time

• Response time is monitored to ensure that player requests are dealt with promptly.

• Response time targets are set and tracked.

Customer Satisfaction

• Customer satisfaction is assessed through surveys and direct feedback.

• The information obtained is used to improve customer service and technical support.

Continuous Improvement

• The customer service and technical support process is periodically reviewed to identify opportunities for improvement.

• Improvements are implemented based on customer feedback and performance analysis.