👋Service
Customer service
Customer Service Channels
WhatsApp
Customers can contact us via WhatsApp at any time of the day or night for immediate assistance.
Requests received via WhatsApp are logged for follow-up and resolution.
Live Chat for Customers
The live chat service allows real-time interaction with the customer service team, available 24/7.
Chat conversations are archived for future reference and continuous improvement.
Call system for customers
A call system is provided so that players can efficiently log and track support requests.
The call system allows detailed information about the problem to be recorded, including relevant attachments.
Customer Service Process
Registration of requests
All customer service requests are logged in the ticket system or live chat.
Customers are encouraged to provide detailed information about the problem and any relevant evidence.
Screening and Prioritization
Requests are triaged and prioritized based on severity and urgency.
Urgent requests receive immediate attention.
Resolution
The customer service team works on resolving problems based on established policies and procedures.
Resolutions are communicated to customers in a clear and timely manner.
Customer Feedback
Customers receive feedback on the resolution of their requests.
Customer satisfaction is evaluated and used to improve the customer service process.
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