👋Service

Customer service

Customer Service Channels

WhatsApp

• Customers can contact us via WhatsApp at any time of the day or night for immediate assistance.

• Requests received via WhatsApp are logged for follow-up and resolution.

Live Chat for Customers

• The live chat service allows real-time interaction with the customer service team, available 24/7.

• Chat conversations are archived for future reference and continuous improvement.

Call system for customers

• A call system is provided so that players can efficiently log and track support requests.

• The call system allows detailed information about the problem to be recorded, including relevant attachments.

Note: The service channels are available to customers who have a contract with CODE TECH.

Customer Service Process

Registration of requests

• All customer service requests are logged in the ticket system or live chat.

• Customers are encouraged to provide detailed information about the problem and any relevant evidence.

Screening and Prioritization

• Requests are triaged and prioritized based on severity and urgency.

• Urgent requests receive immediate attention.

Resolution

• The customer service team works on resolving problems based on established policies and procedures.

• Resolutions are communicated to customers in a clear and timely manner.

Customer Feedback

• Customers receive feedback on the resolution of their requests.

• Customer satisfaction is evaluated and used to improve the customer service process.