💰Payment policy

Payment process

1. Introduction

This document establishes the guidelines and procedures for payment processing in our company. Payment processing is a crucial part of our operation, as it involves managing players' funds, ensuring a safe and effective experience for our customers.

2. Objective

The aim of this policy is to ensure the integrity and reliability of our payment processing system, minimizing the risk of fraud, guaranteeing compliance with relevant regulations and providing an efficient payment experience for our players.

3. Responsibilities

3.1. Payments Team

The payments team is responsible for operating the payment processing system, ensuring efficiency and security in all transactions. Their responsibilities include:

• Receiving, verifying and processing player deposits.

• Evaluating and approving withdrawal requests.

• Keeping accurate records of all transactions.

• Monitoring suspicious activity and taking appropriate action in cases of fraud.

3.2. Customer Support Team

The customer support team must provide assistance to players in relation to payment problems. Their responsibilities include:

• Answering questions about deposits and withdrawals.

• Assisting players with the account verification process as required.

• Referring complex problems to the payments team when necessary.

3.3. Security Team

The security team is responsible for monitoring suspicious activity and ensuring that all security measures are in place. Their responsibilities include:

• Monitoring transactions for fraudulent activity.

• Collaborating with the payments team to investigate suspicious cases.

• Regularly updating security measures to protect player funds.

4. Payment Processing Procedures

4.1. Player deposits

4.1.1. Players can deposit funds into their betting accounts via approved payment methods, as listed on our website.

4.1.2. Todos os depósitos devem ser verificados quanto à autenticidade antes de serem creditados nas contas dos jogadores.

4.1.3 Player payment information must be kept confidential and protected from unauthorized access.

4.1.4 Suspicious or unauthenticated transactions must be reported to the security team for investigation.

4.2 Player withdrawals

4.2.1 Players can request withdrawals of their winnings at any time, provided they meet the withdrawal requirements set by the company.

4.2.2 All withdrawal requests must be checked for authenticity before being processed.

4.2.3 Withdrawals must be processed within the time limits set by the company and in accordance with the payment options chosen by the players.

4.2.4 Suspicious or unauthenticated transactions must be reported to the security team for investigation.

4.3 Fraud prevention

4.3.1 The security team must continuously monitor transactions for suspicious activity and apply appropriate security measures.

4.3.2 Players should be encouraged to keep their account information secure and up-to-date.

4.3.3 Security measures, such as two-factor authentication, should be implemented to protect players' accounts.

5. Regulatory Compliance

Our company is committed to complying with all relevant regulations and laws regarding payment processing. The compliance team is in charge of ensuring that all operations comply with the applicable standards.

6. Review and Update

This policy will be reviewed periodically to ensure that it is in line with industry best practices and constantly evolving regulations. Any significant changes will be communicated to employees and players.

The company is committed to providing a safe and transparent gaming environment for our players, and payment processing plays a key role in this commitment. All employees are urged to comply with this policy and ensure the integrity of our payment operations.